Check4Cancer is committed to investigate all complaints courteously and thoroughly, with a view to obtaining information that results in an honest resolution; and ensures lessons identified are embedded and shared in a timely manner. It is Check4Cancer’s aim to provide a prompt response and appropriate reassurance to clients, in line with the Independent Sector Complaints Adjudication Service (ISCAS) Code of Conduct.
In the unlikely event that you would like to make a complaint, Check4Cancer has an internal complaints procedure. The initial step is to contact our Clinical Services Manager, Claire Crilly at
Check4Cancer’s Clinical Services Manager will investigate and respond to all customer feedback, and complaints, within 20 working days of receiving the initial complaint; in accordance to our complaints procedure. In cases where a full investigation has been unable to be completed within a 20-day timeframe, all clients will be written to, with a reason for the delay in providing a complete response; and a timeframe for completing the investigation.
Should you not be happy with the outcome of your complaint you will be advised how to contact the Chief Medical Officer, or you may complain to the Care Quality Commission at www.CQC.org.uk.
